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How to Reverse Money on FNB App
Mistakenly sent money using the FNB app and need to reverse it? Many users find themselves in this situation, wondering how to reverse money on FNB app efficiently. In this guide, we’ll walk you through the steps to initiate a reversal, explore the limitations, and provide alternative solutions if the in-app reversal option is unavailable.
Can You Reverse a Payment on the FNB App?
The ability to reverse a payment depends on multiple factors, such as whether the recipient has already withdrawn the funds. However, if the transaction is still pending or falls within FNB’s eligible reversal timeframe, you may be able to reverse it directly from the app.
Steps to Reverse Money on FNB App
Follow these steps to attempt a reversal on the FNB app:
Step 1: Open the FNB App
Launch the FNB Banking App on your mobile device and log in using your credentials.
Step 2: Navigate to the Pay Section
Once logged in, locate and select the Pay section on the main dashboard.
Step 3: Select ‘History’
Click on History to access a list of your recent transactions.
Step 4: Find the Transaction
Scroll through your transaction history to locate the specific payment you wish to reverse.
Step 5: Select the Transaction
Tap on the transaction to open the payment details.
Step 6: Initiate the Reversal
Look for an option labeled “Reverse” or “Cancel” and select it.
Step 7: Follow the On-Screen Instructions
You may be prompted to provide a reason for the reversal and confirm the process. Follow all required steps to complete the request.
Step 8: Confirm the Reversal
Ensure you have received a confirmation message from FNB indicating that the reversal request has been successful.
What If the Reversal Option is Unavailable?
If you do not see a reversal or cancel option in the transaction details, the funds may already be processed. Here’s what you can do:
1. Contact FNB Customer Support
If the in-app reversal is not available, call FNB customer support at 087 575 9405 or use the Live Chat feature on the app to request assistance.
2. Visit an FNB Branch
For urgent matters, visiting an FNB branch in person may provide additional reversal options.
3. Request the Recipient to Return the Funds
If the money has already been transferred successfully, you may need to reach out to the recipient and ask them to refund the payment.
4. Report a Fraudulent Transaction
If the payment was unauthorized or fraudulent, immediately report the issue to FNB to investigate and potentially recover your funds.
How Long Does an FNB Reversal Take?
The timeframe for processing a reversal request varies depending on the payment type and recipient’s bank. Here’s what to expect:
- Same-bank transfers (FNB to FNB): Reversals may be processed within 24–48 hours.
- Interbank transfers (FNB to other banks): Processing may take up to 7 business days.
- Instant Payments (Pay & Clear Now): These transactions are usually irreversible once completed.
Tips to Avoid Payment Errors on FNB App
To prevent the hassle of reversing money, follow these best practices:
- Double-check recipient details before confirming transactions.
- Use saved beneficiaries to minimize typing errors.
- Enable transaction notifications to stay updated on payment statuses.
- Avoid rushed transactions, especially when sending large amounts.
Final Thoughts on How to Reverse Money on FNB App
Reversing a payment on the FNB app is possible, but it depends on the transaction type and processing status. By following the steps outlined above, you can attempt a reversal quickly. If unsuccessful, contacting FNB customer support should be your next step. Always double-check payment details before confirming transactions to minimize errors.
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