How to Reverse Money on Capitec App

In this guide, we’ll go through the exact steps to reverse money on Capitec app and what to do if you need further assistance. If you’ve made an incorrect payment using the Capitec app, you might be wondering how to reverse money on Capitec app. Whether it was an accidental transfer or an incorrect amount, Capitec offers certain options to help recover your funds.

Can You Reverse a Transaction on the Capitec App?

Before proceeding, it’s important to note that Capitec only allows reversals on certain types of transactions. Instant EFTs, immediate payments, and transfers to Capitec accounts may not be reversible through the app. However, unauthorized transactions or payments made due to fraud can be disputed.

Steps to Reverse Money on Capitec App

Follow these steps to check if you can reverse a transaction directly on the app:

1. Open the Capitec App

• Launch the Capitec app on your smartphone.
• Log in using your credentials.

2. Navigate to Transaction History

• Tap on the “Transactions” or “History” section.
• Locate the transaction you wish to reverse.

3. Select the Transaction

• Scroll through your history or use the search feature.
• Tap on the transaction to open the details.

4. Check for the ‘Reverse’ Option

• If the transaction is eligible for a reversal, an option labeled “Reverse” or “Dispute” will be available.
• Select it and follow the on-screen instructions to proceed.

5. Confirm the Reversal Request

• You may need to verify your identity through an OTP (One-Time Password) sent to your registered number.
• Once confirmed, the reversal request will be processed.

What If There Is No ‘Reverse’ Option?

If the transaction cannot be reversed through the app, follow these alternative steps:

1. Contact Capitec Customer Support

• Call Capitec’s customer service at 0860 10 20 43.
• Use WhatsApp support at 067 418 9565.
• Visit your nearest Capitec branch for in-person assistance.

2. Submit a Dispute for Unauthorized Transactions

• If the payment was fraudulent, file a dispute through the Capitec app or by visiting the bank.
• You may need to provide supporting documents for verification.

3. Request a Beneficiary Refund

• If you sent money to the wrong account, contact the recipient directly and request a refund.
• If the recipient refuses, Capitec cannot forcibly reverse the transaction unless fraud is involved.

How Long Does a Reversal Take?

• If your transaction is eligible for an in-app reversal, it may take 24 to 48 hours for the money to reflect in your account.
• If you need to dispute a transaction through customer support, processing times may vary depending on the investigation.

Final Thoughts on How to Reverse Money on Capitec App

Understanding how to reverse money on Capitec app is crucial to recovering funds from accidental payments. While some transactions can be reversed through the app, others may require direct communication with Capitec support. Always double-check payment details before confirming transactions to avoid unnecessary reversals.

If you found this guide helpful, explore more financial tips on our blog. Need further assistance? Contact Capitec today at 0860 10 20 43 or visit their official website for more details.

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